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Order Management Services
With a local presence in 22 cities spread across 14 countries, the LF Logistics Order Management Services team of over 500 employees is well positioned to deliver flexible and personalized services in order management. We work with your vendors globally to track orders, make shipping arrangements, verify or prepare shipping documentation, handle import and export application, and even handle payments to vendors on our customers’ behalf. We specialize in handling the full spectrum of import and export trade processes and managing the small details so our customers can focus on what they do best.
Order Tracking and Shipment Arrangement
Handling shipments for thousands of Li & Fung’s customers over the years has helped LF Logistics build strong competencies in order management and shipping arrangement. Our process knowledge and order tracking system enables us to track orders efficiently from of any production country or to any major destination with quick response delivery, or ex-works and DDU/DDP Incoterm. We work in collaboration with your nominated forwarders and designated vendors to ensure visibility of information flow throughout the supply chain and prevent any potential risk.
In addition, LF Logistics can coordinate with these nominated vendors to handle cargo consolidation, ROCARS filing to HK Customs and Excise Department, and container loading plans. We can also apply for issuing relevant transport documents (including the Bill of Lading, Air Waybill, Forwarder’s Cargo Receipts, etc.) and even arrange for shipping guarantees or cable release.
The documentation needed for importing and exporting goods across borders varies from country to country. With our global presence, we are well versed in documentation requirements. Therefore, we can work with local authorities, consulates, and embassies to help our customers apply for Import or Export Licenses, Trade Declarations, Certificates of Origin (CO), etc.
For DDU or DDP orders, we can work with your designated Custom Brokers or Forwarders to ensure the documents are in compliance with customs entry requirements.
For CIF order, we are able to arrange cargo insurance with nominated brokers and even process claims for lost or broken damage on behalf of our customers.
For payment to your vendors, we can assist in the preparation of Letter of Credit (L/C) applications, Amendments, Trust Receipts, and even obtaining issuance of various types of L/C from nominated banks on your behalf with your undertaking.
For export L/C negotiation, we can help review the terms and conditions of your export L/C and prepare the necessary documents as required for negotiation.
In addition, we can offer trade financing through our affiliated company.
Value Added Services
The LF Logistics Order Management Services team provides end-to-end supply chain consultancy services to our customers so that they can focus on their core business. Some of the other Value Added Services we provide include:
- Preparing a comprehensive operation workflow to provide customers with visibility to the processes involved in back-end support services
- Hosting training workshops tailored for our customers’ needs
- Accompanying customers to client, vendor, and factory visits to facilitate with business negotiation related to shipments
- Providing e-storage for shipping documents
- Input shipping information into our customers’ systems
- Providing market intelligence for global trade regulations, freight trends, etc
- C-TPAT consultancy
- Provide commodity bind ruling from Customs in China
- Arranging export credit insurance